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Customer Service > Returns & Exchanges

Returns & Exchanges

OUR “100% SATISFACTION GUARANTEE” WITH FREE RETURN SHIPPING WITHIN THE UNITED STATES *

 

We want you to be 100% satisfied with your order from Leather Gloves Online. If your new gloves don’t fit perfectly or aren’t what you expected, simply return them in their original, unworn condition within 30 days and we’ll send you a new size or different style, or provide a full refund on the purchase price (but not the initial shipping charge, if any).**

(For purchases made during the holiday season from November 1 to December 25, our 30 day return policy is extended to allow returns for 30 days from December 25)

 

 

Follow these 3 easy steps to return your items:

     

  • 1. Complete the Return/Exchange Form on the Back of Your Invoice (Required)
    Fill out the form on the invoice included in your original package so we know how to process your return. Be sure to update any contact or shipping information if necessary. The form is located on the back of your invoice, at the bottom of the page.
  •  

  • 2. Print Your FREE Return Shipping Label (Optional)

    Fill out the form below

    Click SUBMIT. An electronic label in PDF form will automatically be downloaded by your browser, and also sent to you by email. Open the downloaded PDF label and print it, or go to your email and open the attachment in the message from: eMerchandiseReturnAlert@uspsshippingapis.com and then print it. (please note: the email message you receive is from the US Postal Service, not from Leather Gloves Online)

     

    *Original invoice number:

    *Your name:

    *Your email address:

    *Address (e.g. 123 Main St):

    *City:

    *State:

    *Zip Code(5 digits):

    Fields marked with * are required

     

    If you need help with the online form, email us at sales@leatherglovesonline.com or call 877.584.7458 from 9 a.m. to 4 p.m. PST Monday through Friday.
  •  

  • 3. Return Your Gloves in Their Original, Unworn, Unfolded Condition*** (Required)
    All customers should use the original packaging or a suitable alternative; pack the gloves flat, with no folds or creases; and include this invoice in the package you’re returning. Those who received a Free Return Shipping Label via email should print it and attach it to the package, and mail it using the United States Postal Service. Packages weighing less than 13 ounces (most orders) can be dropped in any mailbox, while heavier packages must be taken to the counter at your local Post Office. Please do not use Priority Mail or Express Mail envelopes as the Post Office will not accept packages in these envelopes and will return them to sender, thus delaying your return.
    Please do not return gift boxes if you purchased or received one. Gift boxes are not returnable and no credit will be issued for gift boxes returned.
    International customers or those using alternate shipping methods should send the package to:
    Leather Gloves Online
    1661 Tennessee St. Unit 2K
    San Francisco, CA 94107

 

 

What Happens Next?

 

When we receive your package, we’ll process it as quickly as possible according to your instructions on the form. We may contact you by email or phone if we need clarification of your instructions. If you requested a refund, it will be issued in the same form that you paid. If you received the gloves as a gift, we will issue a gift certificate valid for one year, or issue a refund to the original purchaser if you prefer. If you requested an exchange, we hope to send your new gloves within two business days, and any difference in price will be applied to the same purchase method that you used for your original purchase.

 

*Due to our shipping methods, free return shipping is offered to customers within the United States only. We gladly provide free return shipping once per order. If you want to return your gloves a second time for the same order, you may ship them at your cost. Customers outside of the U.S. are invited to send back their gloves using any convenient method and we’ll exchange them at no additional cost.
** Returns must be made within 30 days of their original delivery. Gloves returned after more than 30 days may not be accepted, or may be subject to a restocking fee at our discretion.
*** All gloves must be returned in their original, unworn, unfolded condition. Gloves must not be stained, folded, creased, worn or damaged in any way. Except in the case of a manufacturer’s defect, gloves returned to us in used or unsellable condition will be returned to the customer and no exchange or refund will be provided. Ensure that the gloves remain in their original condition by handling them carefully, packing them flat for shipping, and never folding or creasing the gloves.

Featuring hand-made Italian leather gloves by:

  • Leather Gloves Online
  • 1661 Tennessee St. Unit 2K, San Francisco CA 94107
  • Toll Free: (877) 584-7458
  • Phone: (415) 538-7875
  • Fax: (415) 408-6551

©2010 Leather Gloves Online

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